Frequently Asked Questions

Welcome to Solid Wood Craft Furniture. Find helpful answers about our furniture, ordering, delivery, and care.

About Our Furniture & Craftsmanship

Solid Wood Craft Furniture is an Ontario furniture retailer specializing in handcrafted solid wood furniture. We work with skilled Mennonite furniture builders to offer dining room, bedroom, living room, entertainment, and office furniture for homes across Ontario. Our focus is on timeless designs, natural materials, and furniture made for everyday life.

Our handcrafted furniture collections are produced in Ontario by skilled Mennonite furniture builders. We value their woodworking experience, careful construction, and attention to the character of natural solid wood. Visit our Our Story page to learn more about the craftsmanship behind our furniture.

Mennonite furniture-making traditions emphasize practical woodworking knowledge, careful construction, and attention to detail. From shaping and joining to sanding and finishing, experienced builders contribute skill and care at every stage. Our furniture celebrates that craftsmanship while offering designs suited to both traditional and modern homes.

Yes. Solid Wood Craft Furniture specializes in genuine solid wood furniture. The natural grain, texture, and individual markings of the wood are part of each piece's character. Construction details, hardware, and components vary by design; please contact us if you have questions about the materials used in a specific product.

Our collections include solid wood dining tables, chairs, benches, beds, dressers, chests, nightstands, wardrobes, TV stands, coffee tables, end tables, bookcases, desks, and more. Explore our Dining, Bedroom, Living, Entertainment, and Office collections to find furniture suited to your space.

Furniture Selection & Customization

Yes. Solid Wood Craft Furniture primarily offers made-to-order furniture.

Rather than focusing on mass-produced inventory, our ordering process allows customers to select available designs and finish options before their furniture is prepared.

This approach allows you to choose furniture that complements your home while giving the builders time to complete the craftsmanship involved.

Yes. Many of our solid wood furniture designs offer a selection of stain colours to complement different interior styles.

Available stain options are displayed on individual product pages. We recommend reviewing the available finishes carefully, as natural wood grain, lighting conditions, and screen settings can influence how colours appear.

Our Smooth texture offers a clean, refined appearance that highlights the natural wood grain with a more even surface.

Our Millsawn (Rustic) texture features distinctive saw-texture details that create a character-rich, traditional appearance.

Both options celebrate the natural beauty of solid wood. Texture availability varies by product.

Some adjustments may be possible depending on the furniture design and the manufacturer's capabilities.

If you need a particular width, height, depth, or hardware option, please contact Solid Wood Craft Furniture before placing your order.

Our team can review your request and confirm whether the modification is available, including any additional pricing or production considerations.

Product photographs represent the furniture design and selected finish, but natural variations are part of the beauty of genuine solid wood.

Differences in wood grain, markings, and subtle colour tones make each piece distinctive. Lighting conditions and screen settings may also affect how finishes appear.

These natural characteristics contribute to the individuality of handcrafted solid wood furniture.

Begin by measuring your available space and reviewing the furniture dimensions listed on our product pages.

For dining tables, allow enough space for chairs and comfortable movement. For beds, dressers, and larger furniture, consider doorways, hallways, and clearance for drawers or cabinet doors.

If you need assistance reviewing measurements, our team is happy to help.

Dining tables, chairs, and dining sets may be available separately or as coordinated collections.

Please review each product description to confirm what is included with your purchase.

If you are looking for matching chairs, benches, or a complete solid wood dining room collection, explore our online collections or contact our team for assistance.

Ordering, Payments & Production

Shopping with Solid Wood Craft Furniture is easy and convenient. Browse our online furniture collections, choose your preferred design, select available stain colours and textures, and place your order securely through our website.

Before checkout, we recommend reviewing the product dimensions, selected finish, production timeline, and order details to ensure everything meets your preferences.

Our team is available to answer questions whenever you need additional assistance.

Our handcrafted solid wood furniture typically requires approximately 10–12 weeks of production time.

Each piece is prepared according to the selected design and available finish options, allowing our skilled Mennonite furniture builders to complete the necessary stages of woodworking, assembly, and finishing.

Production times are estimates and may vary depending on the design, order requirements, and manufacturing schedule.

The estimated 10–12 weeks refers to furniture production and does not represent a guaranteed delivery date.

Once your furniture is ready, our team will contact you to coordinate delivery.

We recommend allowing additional time if you are planning your purchase around a move, renovation, or special occasion.

Unlike mass-produced furniture held in inventory, made-to-order solid wood furniture is prepared according to the customer's selected design and finish options. The process involves several stages, including woodworking, assembly, surface preparation, and finishing. This approach allows customers to choose from available options while giving skilled Mennonite furniture builders the time needed to complete their work.

Absolutely! If you would like an update on your order or its estimated production schedule, please contact our team with your order number. We will assist with available order information and contact you when your furniture is ready to arrange delivery.

Because most of our furniture is made to order, we encourage customers to review their selections carefully before completing checkout.

If you need to request a modification or cancellation, please contact Solid Wood Craft Furniture as soon as possible.

Whether a change or cancellation can be accommodated depends on the order status and our applicable terms. Please refer to our Refund Policy for complete details.

Solid Wood Craft Furniture offers secure online checkout, with available payment methods displayed during the purchasing process.

Your order total, applicable taxes, and relevant checkout details are presented before payment is completed.

For questions about payment options or larger furniture orders, please contact our team.

Ontario Delivery, Assembly & Pickup

Solid Wood Craft Furniture offers delivery throughout Ontario, including Toronto, Mississauga, Brampton, Oakville, Burlington, Hamilton, Vaughan, Markham, Richmond Hill, Milton, and communities across the Greater Toronto Area (GTA).

We also serve customers in other Ontario communities. If you live outside a major urban area, please contact our team to confirm delivery arrangements for your location.

Delivery is an additional charge and is calculated at checkout.

Please review the delivery charges and any product-specific delivery details before placing your order.

Once your made-to-order solid wood furniture is ready, our team will contact you to coordinate delivery arrangements.

Delivery scheduling depends on your location, order readiness, and available delivery dates.

Please remember that our estimated 10–12 weeks refers to production time and does not guarantee a specific delivery date.

Delivery to condos and apartments may be arranged depending on furniture dimensions, building accessibility, and delivery requirements.

If your building requires elevator reservations, loading dock access, or other arrangements, please inform our team in advance.

For locations involving stairs, narrow entrances, or restricted access, we recommend confirming the delivery details before placing your order.

To help ensure a smooth delivery experience, please measure doorways, hallways, staircases, and elevators to confirm that your furniture can fit through the available spaces.

Clear the pathway to the intended room and arrange any necessary building access or elevator reservations.

If your home has unusual access conditions, please inform our team in advance so we can review the delivery requirements.

Yes, pickup may be available for eligible furniture orders.

If you prefer to collect your furniture, please contact Solid Wood Craft Furniture in advance to confirm pickup availability, location, and arrangements.

Pickup must be coordinated before collection.

Returns, Warranty & Customer Support

Because most of our furniture is made to order, we encourage customers to review their selected designs, dimensions, stain colours, and textures carefully before completing their purchase.

Eligibility for cancellations, returns, and refunds is governed by our published Refund Policy and applicable consumer protection requirements.

We recommend reviewing our Refund Policy before purchasing to understand the terms that apply to your order.

Warranty coverage and applicable terms may vary depending on the furniture product.

For information about warranty coverage, exclusions, and the process for requesting assistance, please contact Solid Wood Craft Furniture for the terms applicable to your selected furniture.

Our team is happy to clarify warranty information and answer your questions before you place an order.

At Solid Wood Craft Furniture, we want every delivery to be a positive experience.

If your furniture arrives damaged, has missing components, or does not match your order, please contact our team promptly.

Include your order number, a description of the issue, and clear photographs showing the concern.

If you notice a problem during delivery, please inform the delivery team as well.

Our team will review the information and advise you on the appropriate next steps in accordance with our policies and applicable consumer protection requirements.

Solid wood is a natural material, and its unique grain patterns, knots, colour variations, and character markings are part of its natural beauty.

These characteristics are generally not considered manufacturing defects. They are what make each handcrafted solid wood furniture piece distinctive.

However, if you notice significant cracking, structural concerns, unusual movement, or finish problems, please contact Solid Wood Craft Furniture with photographs so our team can review the concern.

Appointments & Customer Assistance

Absolutely! Solid Wood Craft Furniture welcomes visitors to our Mississauga fulfillment centre by appointment.

Explore real wood samples, discover our stain selections, and experience the difference between Smooth and Millsawn (Rustic) textures firsthand.

Our fulfillment centre offers an opportunity to appreciate the natural grain, warmth, and character of solid wood up close. As our furniture is primarily made to order, not all furniture designs are available for display.

Simply visit our Book an Appointment page to schedule a visit to our Mississauga fulfillment centre.

During your visit, you can explore wood textures, compare stain finishes, and learn more about our handcrafted solid wood furniture.

Appointments are entirely optional. All our furniture collections can be browsed and purchased directly through our online store.

Of course! Our team is happy to assist with furniture dimensions, available stain colours, wood textures, and product options.

Whether you're exploring handcrafted solid wood dining tables, bedroom collections, or living room furniture, you can browse and purchase directly through our online store.

If you have questions about a particular design, finish, or size, we're happy to provide additional information to help you make a confident choice.

Our team is here to help! You can reach Solid Wood Craft Furniture through our Contact Us page for product information, online ordering assistance, or questions about existing purchases.

For product inquiries, sharing the furniture name or product link helps us provide more accurate assistance. For existing orders, please include your order number.

You can also explore our collections and shop directly through our online store, or arrange an optional visit to our Mississauga fulfillment centre through our Book an Appointment page.

Still Have Questions?

Beautiful Furniture Begins with Confident Choices.

Explore our handcrafted solid wood furniture collections, discover timeless designs, and choose the finishes that complement your home.

At Solid Wood Craft Furniture, we're here to help you find furniture you'll love for years to come.

Prefer to experience solid wood in person? Our Mississauga fulfillment centre welcomes visitors by appointment to explore real wood samples, compare stain colours, and feel the difference between Smooth and Millsawn textures.

Need assistance? Contact Us

Shop Our Collections